Reference

Terms and Conditions That Govern Your ukbd Account

These terms set out what you can expect from us and what we ask of you when you open and use a ukbd account.

Account eligibility depends on local lawbKash, Nagad, Rocket covered under payment termsApplies to sports, casino and crash sectionsTerms updated when rules changeContact support before acting on any uncertainty
ukbd Terms and Conditions That Govern Your ukbd Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through live chat, email and our help desk — give your registered account number and the specific clause you are asking about so we can respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat icon from any page while logged in. Quote your account ID and the specific term you want clarified for a faster response.

Email Support

Write to our support address with your account number, the section of the terms in question, and a short description of the issue.

Help Desk Ticket

Submit a formal ticket through the account help section. Ticket queries about terms and payment rules are reviewed by the compliance team.

HOW WE APPLY POLICY

Account Security, Retention and Your Rights

We hold account data only for as long as necessary under our operating obligations. You can request a summary of the data we hold on your account at any time through the help desk. When you close your account, transaction records linked to bKash, Nagad or Rocket payments are retained for the period required under financial record-keeping obligations — we will tell you how long on request.

Wallet Verification

Every bKash, Nagad and Rocket number linked to your account is verified against your registered name. Mismatches are flagged before any withdrawal is processed.

Account Security

Your account is protected by password authentication and OTP confirmation on login. We never ask for your bKash PIN or Nagad PIN through any channel.

Data Retention

We keep your account and transaction records for the period our obligations require. You can request details of retention periods through a help desk ticket.

Requesting Changes

To update your registered wallet number or account details, submit a verified request through the help desk — changes are not made over chat alone.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, dispute steps and what happens when terms change.

Yes. The same account terms apply across all sections — cricket betting, Football BetBonus markets, Baccarat Circle, Bet On Crash and every other product under your account.

Deposits from an unmatched bKash number may be held pending verification. Withdrawals will not process until the wallet name matches your account exactly. Contact support to resolve this quickly.

No. Our terms require the sending wallet to belong to you personally. A shared or family wallet does not satisfy our verification requirement and may lead to a withdrawal hold.

The revised date at the top of this page changes whenever we update the terms. We may also send an account notification. Continued use after the update date means you accept the changes.

Access depends entirely on your local law and eligible region. We do not make legal determinations on your behalf — check what is permitted under your own jurisdiction before using the account.

Submit a help desk ticket with your account ID, the relevant clause and a clear description of the issue. The compliance team reviews formal disputes separately from general support queries.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.